The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Facilities may include: | car parking child care centres community facilities educational facilities meeting places offices recreational facilities security facilities sport and recreation venues. |
Facilities management plan may outline areas such as: | building and engineering maintenance, cleaning services, security and landscape maintenance buildings, minor works, site works and landscaping planning guidelines control of traffic and parking environment plans funding strategies infrastructure for and supply of utilities such as energy, water and sewerage life cycle management plans long-term capital and maintenance financial forecasts performance benchmarking recommendations and measurement processes quality standards for furniture risk management processes. |
Relevant people may include: | colleagues emergency personnel engineers and technicians financial institutions legal representatives members of industry associations OHS representatives subcontractors technical experts tenants. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelines business and performance plans complaint and dispute resolution procedures goals, objectives, plans, systems and processes legal and ethical requirements and codes of practice mission statements and strategic plans OHS policies, procedures and programs policies and procedures in relation to client service quality and continuous improvement processes and standards quality assurance and procedure manuals. |
Implementation plan may include: | formal structure against which progress can be evaluated acquisition strategies budgets and timetables that enable the commitment of resources at appropriate points consultation strategies to involve stakeholders contingency plans to cater for changes or significant difficulties objectives, scope and expected benefits of plan quality assurance procedures specifications transition plans. |
Risk management plan may describe: | how often risks will be reviewed, the process for review and who will be involved how risk status will be reported and to whom planned strategies for reducing likelihood and seriousness of each risk (mitigation strategies) and who will be responsible for implementing them processes used to identify, analyse and manage risks initial snapshot of the major risks and current grading who will be responsible for which aspects of risk management. |
Legislative requirements may be outlined and reflected in: | Australian standards general duty of care to clients home building requirements privacy requirements relevant federal, and state or territory legislation that affects organisational operation, including: anti-discrimination and diversity environmental issues EEO industrial relations OHS |
| relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law strata, community and company titles tenancy agreements trade practices laws and guidelines. |
Resources may relate to: | communication protocols contractors equipment feedback processes materials planning documents specialist advice technicians training. |
Targets and milestones may include: | agreed reporting requirements completion of key tasks and project phases measurement and achievement of set outcomes progress reports. |
Documentation may include information relating to: | budgets and operating costs company services current and planned developments legal documentation management policy and procedures master plans property leases, plans or contracts service and maintenance records sub-plans, such as environment, human resource management and marketing plans. |
Communication channels may include: | direct line supervision paths lateral supervision paths organisational communication protocols and procedures organisational networks. |
Contingencies may include: | budget constraints building delays competing work demands of contractor environmental factors, such as time and weather industrial disputes non-availability of resources and materials public holidays and shut-down periods equipment and technology breakdown unforeseen incidents workplace hazards, risks and controls. |
Coaching and mentoring assistance may include: | fair and ethical practices non-discriminatory processes and activities presenting and promoting a positive image of the collective group problem solving providing encouragement providing feedback to another team member respecting the contribution of all participants and giving credit for achievements. |
Evaluation methods could be qualitative or quantitative and may include: | checklists cost data analysis expert and peer review interviews observation questionnaires review of quality assurance data. |
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